当下留学风潮，中国学生出国留学数量增长迅猛，且呈现低龄化留学趋势。与此同时，AEAS考试培训年龄段以AEAS词汇题型受到更多家长的关注。为了提高考生们的澳洲AEAS考试总分，澳大利亚中学入学考试网教大家如何用英语进行投诉?(二)。

　　3.Complaining in shops

　　在商店抱怨

　　Here we will use the example of a clothes shop, because it is a place that lots of people visit! This is similar to complaining in restaurants.

　　这里我们以服装店为例，因为那里总是有很多人!这与在餐馆中人们很喜欢抱怨的原理是一样的。

　　Because it is a public place you don’t want to make too much noise and cause a scene, so it is important to be polite and hopefully you will get what you want at the end of it all.

　　因为这是一个公共场所，你不想制造太多的噪音，也不想小题大做，所以要有礼貌，希望你能在最后得到你想要的结果。

　　Also, remember that a lot of staff members want to help you so there is no point in shouting at them and making them feel angry towards you!

　　还有，记住很多工作人员都想帮助你，所以对他们大喊大叫，让他们对你生气是毫无意义的!

　　Customer: Excuse me, I would like to lodge a complaint.

　　顾客:对不起，我想投诉一下。

　　Shop Assistant: Okay, what is it regarding? (what is it about?)

　　店员:好的，是关于什么的?(是什么?)

　　Customer: I have been waiting at the fitting rooms for about 15 minutes and I haven’t been served (nobody has helped me).

　　顾客:我在试衣间等了大约15分钟，还没有人为我服务(没有人帮过我)。

　　Shop Assistant: Well I am really sorry to hear that. We are committed to giving better service than that. I will report your incident.

　　店员:我很抱歉听到这个消息。我们致力于提供比这更好的服务。我将报告你的事件。

　　Customer: Thank you.

　　顾客：谢谢。

　　Hopefully that will be it! If you need more phrases then we’ve got you covered:

　　但愿你投诉的结果会像这样!如果你需要更多的短语表达，我们就会给你介绍:

　　I’d like to speak to a manager, please.

　　我想找经理谈谈。

　　The same as above in the restaurant, if you need to speak to someone in a more senior position, just ask!

　　这与在餐厅里的情况一样，如果你需要与一个更高级别的人交流，那就这样做!

　　I don’t feel like a valued customer here.

　　我觉得自己不是这里的重要客户。

　　This is a good thing to say as businesses should want to make all of their customers feel like valued customers and treat them well.

　　这样说是一种妥善的处理方式，因为企业应该想让所有客户都觉得自己是有价值的客户，并善待他们。

　　I want a refund/I would like a refund.

　　这是一件好事，因为企业应该想让所有客户都觉得自己是有价值的客户，并善待他们。

　　You say this if you want the business to give you your money back for what you have purchased or paid for.

　　如果你想要商家把你购买商品的钱还回来，你可以这样说。

　　Normally, after complaining you will be offered a refund by the business, but if they don’t offer it to you then you can use this phrase. This one can also be used in restaurants amongst others.

　　通常，在投诉之后你会得到退款，但是如果他们不给你，你可以用这个短语。此短语也可以在餐馆中使用。

　　4.Complaining in a letter

　　在信中抱怨

　　This is an important method. It’s also something that can be highly effective if you write it correctly.

　　这是一个很重要的方法。如果你信写得没有问题，这种方法也是非常有效的。

　　With a letter, we have the chance to prepare (a bit like complaining over the phone) but in this case we can check the grammar and read the text a few times just to be sure.

　　写信可以使我们有准备的机会(有点像在电话里抱怨)，但在这种情况下，我们可以检查语法，并读几遍信件内容进行检查。

　　There are a few key phrases to be remembered here:

　　这里是一些值得记住的关键短语：

　　I am writing to inform you…

　　我写信是要告诉你…

　　This is a good way to be polite but direct about an issue or problem. More simply it would be, I’m writing to tell you about… But in this case it is better to use more developed language.

　　有礼貌地直接讲出问题是一种很好的办法。更简单的一种表达方式就是使用I am writing to tell you about…。但是在这种情况下最好使用更加成熟的语言。

　　I am/was extremely upset/disappointed/offended because…

　　我非常难过/失望/冒犯，因为…

　　This expresses how you feel about the problem. Using strong words like offended or extremely as opposed to I am not happy will get a better response and make more of an impact.

　　这表达了你对这个问题的看法。使用冒犯或极端的言辞来反对自己投诉所得到的回应，并使之产生更大的影响。

　　There seems to be an issue/problem with…

　　这似乎是一个与…有关的问题。

　　Using seems to be is a good idea because you might be wrong about the problem, or you may not understand the situation as well as you think. If you say seems to be it means that you are open to the possibility of being wrong. You just want an honest explanation.

　　使用seems to be是一个好主意，因为你对这个问题的看法可能是错误的，或者你可能没有想象中的了解情况。如果你使用seems to be，这意味着你接受自己的看法有可能是错误的。你只是想要一个真诚的解释。

　　Here is a really good template for an English complaint letter:

　　这里有一个英文抱怨信件的模板：

　　Dear Sir/Madam

　　亲爱的先生/女士

　　My name is _______ and I am writing to inform you that there seems to be a problem/issue with ________ .

　　我是_______，我写信是想告诉你________似乎是有点问题。

　　I am/was extremely disappointed/very upset/offended because _____________ .

　　我非常失望/非常沮丧/生气，因为_____________。

　　I would really appreciate it if you could explain to me why this issue occurred and what you might do to rectify the situation.

　　如果你能向我解释一下这个问题，或者你做些什么来纠正这种情况，我将非常感激。

　　I hate to make a fuss, but I feel it’s necessary to draw this to your attention.

　　我不想大惊小怪，但我觉得有必要提请你注意。

　　I await your considered response.

　　我等待你的回应。

　　Yours Sincerely,

　　你真诚的，

　　__________________

　　__________________

　　Make your letter as detailed as possible!

　　把你的信写得越详细越好!

　　You want to make sure that the other person fully understands the problem.

　　你想要确保对方完全理解这个问题。

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